• Rowan Network Maintenance on 6/8/2017 | Posted Friday, June 2, 2017 - 8:00am

    Rowan University will be performing network maintenance on Thursday, 6/8/2017 from 5pm until midnight. Self-Service Banner and some portions of the Rowan Online Portal — including the “My Courses” tool — may be intermittently unavailable during the maintenance period. Other parts of the Rowan Network and Rowan Online Portal may also be intermittently affected.

    If you are attempting to access your courses during the maintenance period, it is strongly recommended that you proceed to Canvas directly by logging into the Rowan Online Portal and clicking “Access your courses in Canvas” instead of using the “My Courses” tool.

    If you have any questions or concerns, please contact Rowan Online by submitting a support ticket or calling 856-256-5164. We apologize in advance for any inconvenience.

  • Banner SIS Maintenance on 5/5/2017 | Posted Friday, May 5, 2017 - 2:00pm

    The Banner Student Information System will be undergoing maintenance on Friday, 5/5/2017 from 9PM to 10PM ET. Self-Service Banner and some portions of the Rowan Online Portal — including the “My Courses” tool — may be unavailable during the maintenance period. If you are unable to access the "My Courses" tool during the maintenance period, you can still access Canvas directly by logging into the Rowan Online Portal and clicking “Access your courses in Canvas." Online courses and access to the Canvas LMS (Learning Management System) should not be affected. If you have any questions or concerns, please contact Rowan Online by submitting a support ticket or calling 856-256-5164.

  • Rowan Network Maintenance from 4/21/2017 to 4/22/2017 [Service Interruption] | Posted Friday, April 21, 2017 - 4:00pm

    Rowan University will be performing maintenance to the Banner Student Information System on Friday, 4/21/2017 from 9pm until midnight. Additional network maintenance will be performed on Saturday, 4/22/2017 from noon to 8pm. Self-Service Banner and some portions of the Rowan Online Portal — including the “My Courses” tool — may be intermittently unavailable during the maintenance period. Other parts of the Rowan Network and Rowan Online Portal may also be intermittently affected.

    If you are attempting to access your courses during the weekend, it is strongly recommended that you proceed to Canvas directly by logging into the Rowan Online Portal and clicking “Access your courses in Canvas” instead of using the “My Courses” tool.

    If you have any questions or concerns, please contact Rowan Online by submitting a support ticket or calling 856-256-5164. We apologize in advance for any inconvenience.

  • Rowan Network Maintenance on 3/12/2017 [Service Interruption] | Posted Thursday, March 9, 2017 - 2:00pm

    Rowan University will be performing network maintenance on Sunday, 3/12/2017 from noon until 8pm. The ability to login to the Portal and/or Canvas may be intermittently affected. The "My Courses" page in the Portal may also be intermittently affected. If you have any questions or concerns, please contact Rowan Online by submitting a support ticket or calling 856-256-5164. We apologize in advance for any inconvenience.

  • Banner SIS Maintenance from 3/3/2017 to 3/4/2017 [Service Interruption] | Posted Friday, March 3, 2017 - 7:00am

    The Banner Student Information System will be undergoing emergency maintenance on Friday, 3/3/2017 from 7PM to 9PM ET and again on 3/4/2017 from 6AM to 3PM ET. Additional maintenance to the Banner SIS system may continue throughout the weekend. Self-Service Banner and some portions of the Rowan Online Portal — including the “My Courses” tool — are expected to be unavailable during the maintenance period.

    If you are attempting to access your courses during the weekend, it is strongly recommended that you proceed to Canvas directly by logging into the Rowan Online Portal and clicking “Access your courses in Canvas” instead of using the “My Courses” tool. Online courses and access to the learning management system should not be affected by the maintenance.

    If you experience any additional issues or are unable to log into the Rowan Online Portal during the maintenance period, please contact Rowan Online by submitting a support ticket or calling 856-256-5164.

  • Canvas Outage UPDATE : 5:30 PM | Posted Tuesday, February 28, 2017 - 1:00pm

    Earlier this afternoon Amazon Web Services which hosts Canvas experienced a large scale outage which effected Canvas and a wide array of other web services. Amazon has been working on a solution and has restored the majority of effected websites including Canvas. As service is still being restored you may encounter longer page load times and timeout issues. Please contact our Support Desk with any questions or problems you encounter.

  • Rowan Network Maintenance from 2/27/2017 to 2/28/2017 [Service Interruption] | Posted Monday, February 27, 2017 - 3:00pm

    Rowan University will be performing emergency network maintenance from Monday, 2/27/2017 @ 10pm until Tuesday, 2/28/2017 @ 6am. The ability to login to the Portal and/or Canvas may be intermittently affected. The "My Courses" page in the Portal may also be intermittently affected. If you have any questions or concerns, please contact Rowan Online by submitting a support ticket or calling 856-256-5164. We apologize in advance for any inconvenience.

  • Rowan Online Website Maintenance on 1/25/2017 [Service Interruption] | Posted Thursday, January 19, 2017 - 10:00am

    The Rowan Online Website and Portal will be undergoing planned maintenance on Wednesday, 1/25/2017 from 6:00am - 7:00am. Service interruptions are to be expected during the maintenance period. The Canvas LMS will not be affected by the maintenance. If you have any questions or concerns, please contact Rowan Online by submitting a support ticket or calling 856-256-5164. We apologize in advance for any inconvenience.

  • Rowan Online Website Maintenance on 12/27/2016 [Service Interruption] | Posted Wednesday, December 21, 2016 - 8:00am

    The Rowan Online Website and Portal will be undergoing planned maintenance on Tuesday, 12/27/2016 from 9:00am - 2:00pm. Intermittent service interruptions are to be expected during this maintenance period. Rowan Online Support Systems (including the Support Center and the Trouble Logging In page in the Rowan Online Portal) may also experience periods of unavailability during the maintenance period. The Canvas LMS should not be affected by the maintenance.

    If you need to submit a support request during the maintenance period, please contact Rowan Online by calling 856-256-5164 and leaving a message. If you do not receive an initial response to your support request within 24 hours, please re-submit your request by submitting a new support ticket or calling 856-256-5164 again. We apologize in advance for any inconvenience.

  • Banner SIS Maintenance from 11/23/2016 to 11/27/2016 [Service Interruption] | Posted Friday, November 18, 2016 - 10:00am

    The Banner Student Information System will be undergoing planned maintenance during Thanksgiving weekend. The maintenance will begin on Wednesday, 11/23/2016 at 10pm and continue until Thursday, 11/24/2016 (Thanksgiving) at 10pm. Additional maintenance may continue until Sunday, 11/27/2016 at 10pm. Self-Service Banner and some portions of the Rowan Online Portal — including the “My Courses” tool — are expected to be unavailable on Thanksgiving and may continue to be unavailable throughout the Thanksgiving weekend.

    If you are attempting to access your courses during the weekend, it is strongly recommended that you proceed to Canvas directly by logging into the Rowan Online Portal and clicking “Access your courses in Canvas” instead of using the “My Courses” tool. Online courses and access to the learning management system should not be affected by the maintenance.

    If you experience any additional issues or are unable to log into the Rowan Online Portal during the maintenance period, please contact Rowan Online by submitting a support ticket or calling 856-256-5164.

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