• [RESOLVED] Comcast connectivity issues | Posted Saturday, March 1, 2014 - 8:44pm

    RESOLVED - 3/4/14 at 5:00 PM ET:
    CGCE has received reports from users that most Comcast connectivity issues have been resolved as of the morning on Tues March 4th. Students should now be able to access all CGCE systems. If you are continuing to experience errors, please contact our tech support team at 856-256-5164.

    ____________________________
    UPDATE - 3/2/14 at 2:30 PM ET:

    CGCE's web site hosting provider MediaTemple.net has confirmed that an internal Comcast Internet Network issue is blocking access for some Comcast customers to various websites, including the RownaCGCE.com and Rowanonline.com web sites. Comcast is aware of the problem and working on it, but there is no estimated time to resolution. MediaTemple is working with Comcast to pursue a fast resolution. CGCE has also contacted Comcast to notify them of our specific issue. We will keep you posted with any updates regarding this matter. Customers on other networks remain unaffected.

    In the meantime, CGCE has provided a work around for users experiencing connectivity issues:
    - Login to Canvas directly by accessing rowan.instructure.com
    - Login to Student Email directly by visiting mail.students.rowan.edu.

    This issue may be affecting other websites and possible some hosted video lectures within online courses. We ask that Faculty members help spread knowledge about these work arounds and keep CGCE informed of any additional issues. Students with other issues should contact CGCE tech support at 856-256-5164.

    ---------------------------
    Original Announcement

    This message is an update regarding issues connectivity to the rowanonline.com and rowancgce.com web sites for Comcast residential Internet customers.

    We have reports from several users about this issue, all of whom are Comcast customers. We have found that the issue may be with your Internet Router equipment. It seems that Comcast has made a change to their network that may make some Internet Routers incompatible without an update to its firmware.

    If you have a separate cable modem (usually provided by Comcast) and Internet Router (usually Linksys, Cisco, Netgear, D-Link, or other manufacturer), you can determine if the router is the issue by disconnecting the router from the cable modem. Then connect your computer's ethernet port directly to the cable modem by ethernet cable. Next, check your computer's connectivity to the Internet and then attempt to connect to Rowanonline.com. If this is successful, then your Router equipment is causing the issue and likely needs a firmware update. You will need to check with your Router manufacturer for instructions and/or support for the firmware update process. Other users have done this and corrected the problem.

    If you have a Comcast All-in-one cable modem and router, we recommend that you contact Comcast Technical Support and ask them to consider resetting the Router and updating its firmware to determine if that will fix the issue.

    At this time, the root cause of the issue is still unknown. While this fix has worked for others, it may not work in all cases. CGCE has determined that the cause current appears to be within the Comcast residential Internet service and may require further assistance from Comcast/Xfinity technical support. Be advised that you may have to be persistent with Comcast support, and note to them that users are able to connect on other networks, such as Verizon Fios, Verizon 3G/4G mobile, and AT&T Mobile with out issue. If you have access to any such networks, you may confirm this yourself.

    In the meantime, users can connect to Canvas directly by accessing rowan.instructure.com and their student mail directly by visiting mail.students.rowan.edu. To report any additional information or to request assistance, please call our office at 856-256-5164 and leave a detailed voicemail.

  • CGCE Websites Planned Maintenance on 3/4/14 [Intermittent Service Interruptions] | Posted Thursday, February 27, 2014 - 1:53pm

    CGCE Websites including rowancgce.com and rowanonline.com (includes the Portal) will undergo maintenance on Tuesday March 4th from 8am to 5pm. Intermittent service interruptions will occur during this period. The sites are expected to be generally available, but may go down for very brief periods of time, no more than 10 minutes per instance. For questions or concerns, please contact CGCE Online Services by submitting a ticket or calling 856-256-5164.

  • System Maintenance over the Holiday Break (Service Interruption) | Posted Friday, December 20, 2013 - 4:11pm

    CGCE Online Services will be performing maintenance to various systems and services during the holiday break from 12/25/13 to 1/1/14. We expect some services to go off line during this time. Upgrades are being performed to the following systems:

    - Rowanonline.com web site
    - CGCE Portal web site (rowanonline.com/portal)
    - Rowan CGCE web site (www.rowan.edu/cgce or rowancgce.com)
    - CGCE Support Ticket system (Kayako - support.rowanonline.com)

    We will be providing updated announcements about specific systems and their expected downtimes to the CGCE Portal. For questions or concerns, please submit a ticket to the Support Center in the CGCE Portal.

  • Web Site Maintenance (NO Service Interruption Expected) | Posted Monday, November 18, 2013 - 8:44am

    The Rowanonline.com web site, including the Portal, will undergo maintenance on Thursday 11/21 from 3 PM to 4 PM to renew the SSL Certificate for the site. No service interruption is expected.

  • Rowan Internet Outage on 11/15 (Service Interruption) | Posted Friday, November 15, 2013 - 8:06am

    Starting at 10 PM on Friday 11/15, Rowan University will be working to upgrade its Internet connection. All Rowan systems are expected to be unavailable from 10 PM to Midnight. CGCE system will remain up but inaccessible since the connection to Rowan University systems is required for authentication. Intermittent connectivity is expected from throughout Sat morning until approximately 6am. Please adjust your schedule accordingly.

  • Canvas Outages | Posted Tuesday, September 3, 2013 - 10:00am

    Several users are currently experiencing issues (including outages and slow load times) while attempting to access their courses in Canvas. We are currently working with Canvas to investigate the source of these issues. We will provide an update as soon as the service has been restored. Thank you for your patience, and we apologize for the inconvenience.

  • My Courses page is back Online | Posted Sunday, July 21, 2013 - 4:46pm

    As of 1 PM today, the My Courses page and related areas of the site that required a connection to the Banner Student Information System are back online. Students should be able to access these services immediately. Users experiencing continued problems should submit a ticket to tech support.

  • Banner SIS Planned Maintenance [Service Interruption] | Posted Friday, July 12, 2013 - 5:26pm

    The Banner Student Information System will be off-line for the day on Saturday July 20th. The outage may last for up to 48 hours. Self service and some portions of the CGCE Portal will be unavailable during this time. Online courses and access to the learning management system should not be affected. A list of affected systems and/or features include:

    - Banner Self-Service
    - CGCE Portal's My Courses page (students will not be able to retrieve course schedules)
    - CGCE Portal's Student Account Check

    Users should be able to log into the CGCE Portal and launch Canvas (from the Dashboard page) during the outage. For any issues, please submit a support request to CGCE Online Services by submitting a ticket in the CGCE Support Center.

  • CGCE Portal Web Site Maintenance (Service Interruption) | Posted Friday, June 28, 2013 - 11:50am

    The CGCE Portal Web Site will undergo scheduled maintenance on Tuesday July 2nd from 8am to 10am. The site may be intermittently available or users may not be able to login at times during the scheduled period. Please note the maintenance time and adjust your schedule accordingly. Please remit any questions or concerns to CGCE Division of Online services by submitting a ticket to the Support Center.

  • Support Center Maintenance | Posted Monday, June 24, 2013 - 5:00pm

    The CGCE Support Center is currently undergoing maintenance which may affect a small percentage of users in the CGCE Portal. As a result, some accounts may not be able to access the Support Center. If you need to file a support ticket and are unable to access the Support Center in the Portal, please call our technical support number at 1-800-818-8232 to file a ticket. Thank you for your patience.

Pages