Out-of-State Compliance

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request. (Authority: 20 U.S.C. 1001 and 1002)

Rowan University’s Global Learning & Partnerships is taking measures in order to comply with these new regulations so we can continue providing educational access to students across the country. In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010 determining that institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is a state-by-state list of the agencies in each state responsible for complaints regarding out-of-state distance education programs. Students who intend to file a complaint must do so with the agency listed for their state of residence.

State	Consumer Complaint Contact Information
Alabama	Alabama Commission on Higher Education P.O. Box 302000 Montgomery, AL 36130-2000 http://ache.edu/Content/ Departments/NRI/federal-reg.pdf	Alabama Community College System P.O. Box 302130 Montgomery, AL 36130-2130 https://www.accs.cc/default/assets/ File/DPE_ISS/Student%20 Complaint%20Process%20FINAL.pdf
Alaska	Alaska Commission on Postsecondary Education P.O. Box 110505 Juneau, AK 99811-0505 EED.ACPE-IA@alaska.gov http://acpe.alaska.gov/ABOUT_US/Consumer_Protection Alaska Office of Attorney General Consumer Protection Unit 1031 W. Fourth Avenue, Suite 200 Anchorage, AK 99501 attorney.general@alaska.gov http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf
Arizona	Arizona State Board for Private Postsecondary Education 1400 W. Washington Street, Room 260 Phoenix, AZ 85007 https://ppse.az.gov/complaint
Arkansas	State Board of Private Career Education Arkansas State Board of Private Career Education 501 Woodlane, Suite 312S Little Rock, AR 72201 sbpce@arkansas.gov http://www.sbpce.arkansas.gov/ complaint-process	Higher Education Coordinating Board Department of Higher Education 114 East Capitol Avenue Little Rock, AR 72201 ADHE_Info@adhe.edu http://www.adhe.edu/ students-parents/ colleges-universites/ student-grievance-form/
California	California Bureau of Private Postsecondary Education P.O. Box 980818 W. Sacramento, CA 95798 bppe@dca.ca.gov http://www.bppe.ca.gov/forms_pubs/complaint.pdf
Colorado	Colorado Department of Higher Education 1560 Broadway, Suite 1600 Denver, Colorado 80202 http://highered.colorado.gov/Academics/Complaints/default.html http://highered.colorado.gov/DPOS/Students/complaint.html
Connecticut	Connecticut Office of Financial and Academic Affairs for Higher Education 61 Woodland Street, Hartford, CT 06105 860-947-1800 edinfo@ctohe.org Connecticut Department of Consumer Protection 450 Columbus Boulevard, Suite 901 Hartford CT 06103 dcp.frauds@ct.gov http://www.ct.gov/dcp/lib/dcp/pdf/forms/ consumer_statement_cpfr-2_frauds-15-12-23.pdf
Delaware	Delaware Higher Education Office The Townsend Building 401 Federal Street, Suite 2 Dover, DE 19901 dheo@doe.k12.de.us Delaware Attorney General - Fraud & Consumer Protection Division The Carvel State Building 820 N. French Street, 5th Floor Wilmington, DE 19801 consumer.protection@state.de.us
District of Columbia	District of Columbia Office of the State Superintendent of Education Education Licensure Commission 810 First Street, NE, 2nd Floor Washington, DC 20002 https://osse.dc.gov/service/higher-education-licensure-commission-helc
Florida	Florida Commission for Independent Education 325 W. Gaines Street, Suite 1414 Tallahassee, FL 32399-0400 http://www.fldoe.org/policy/cie/file-a-complaint.stml
Georgia	Georgia Nonpublic Postsecondary Education Commission 2082 E. Exchange Place #220 Tucker, GA 30084-5334 https://gnpec.org/gnpec-authorized-school-complainant-form/
Hawaii	Hawaii State Board of Education P.O. Box 2360 Honolulu, Hawaii 96804 ocp@dcca.hawaii.gov http://hawaii.gov/dcca/ocp/consumer_complaint Hawaii Postsecondary Education Authorization Program (HPEAP) P.O. Box 541 Honolulu, Hawaii 96809 hpeap@dcca.hawaii.gov http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho	Idaho State Board of Education Attn: State Coordinator for Private Colleges and Proprietary Schools 650 West State Street, P.O. Box 83720 Boise, ID 83720-0037 https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois	Board of Higher Education Illinois Board of Higher Education 1 N. Old State Capitol Plaza Springfield, Illinois 62701-1404 info@ibhe.org 1-217-557-7359 Complaints may be reported to The Illinois Board of Higher Education (IBHE) through the online complaint system: http://complaints.ibhe.org/	State Board of Education Private Business and Vocational Schools Illinois State Board of Education 100 N 1st Street Springfield, Illinois 62777 http://webprod1.isbe.net/ contactisbe (email) Illinois Attorney General Consumer Fraud Bureau 500 South Second Street Springfield, IL 62706 1-800-243-0618 http://www.illinoisattorney general.gov/consumers/ filecomplaint.html
Indiana	Board for Proprietary Education Indiana Commission for Higher Education Attn: Director of Regulatory Compliance 101 West Ohio Street, Suite 300 Indianapolis, IN 46204 http://www.in.gov/che/2744.htm
Iowa	Iowa Student Aid Commission 430 East Grand Ave, Floor 3 Des Moines, IA 50309 1-515-725-3400 https://www.iowacollegeaid.gov/sdrf-start
Kansas	Kansas Board of Regents 1000 SW Jackson Street, Suite 520 Topeka, KS 66612-1368 http://www.kansasregents.org/academic _affairs/private_out_of_state/complaint_process
Kentucky	Kentucky Commision on Proprietary Education 300 Sower Boulevard, 4th Floor Frankfort, KY 40601 kcpe@ky.gov http://kcpe.ky.gov/forms/ FormtoFileaComplaint.pdf	Kentucky Council on Postsecondary Education 1024 Capital Center Drive #320 Frankfort, KY 40601 http://cpe.ky.gov/ourwork/ consumerprotection.html Office of the Attorney General 700 Capitol Avenue, Suite 118 Frankfort, KY 40601-3449 consumer.protection@ag.ky.gov http://ag.ky.gov/family/ consumerprotection/ complaints/Pages/default.aspx
Louisiana	Louisiana Attorney General Office Consumer Protection Section P.O. Box 94005 Baton Rouge, LA 70804 1-800-351-4889 ConsumerInfo@ag.louisiana.gov https://www.ag.state.la.us/Home/ComplaintDocument
Maine	Maine Department of Education Director of Policy and Programs 23 State House Station Augusta, ME 04333-0023 Maine Attorney General Consumer Protection Division 6 State House Station Augusta, ME 04333 http://www.maine.gov/ag/consumer/ complaints/complaint_form.shtml
Maryland	Maryland Higher Education Commission 6 North Liberty Street Baltimore, MD 21201 1-800-974-0203 http://mhec.maryland.gov/institutions_training/ Pages/career/pcs/complaint.aspx Maryland Attorney General Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202 1-888-743-0023 consumer@oag.state.md.us http://www.marylandattorneygeneral.gov/Pages/CPD/complaint.aspx
Massachusetts	Massachusetts Board of Higher Education One Ashburton Place Room 1401 Boston, MA 02108 1-617-994-6950 http://www.mass.edu/forstufam/complaints/complaints.asp
Michigan	Michigan Department of Licensing and Regulatory Affairs Bureau of Commercial Services, Licensing Division Proprietary School Unit Staff 201 N. Washington Square Lansing, MI 48913 http://www.michigan.gov/lara/0,4601,7-154-61343_35395_35396---,00.html
Minnesota	Minnesota Office of Higher Education 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227 1-800-657-3866 http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi	Mississippi Commission on College Accreditation 3825 Ridgewood Road Jackson, MS 39211-6453 http://www.mississippi.edu/ mcca/downloads /studentcomplaintform.pdf Office of the Attorney General Consumer Protection Division P.O. Box 220 Jackson, Mississippi 39205 http://www.ago.state.ms.us/ file-a-complaint-form/	Mississippi Commission of Proprietary Schools and College Registration 3825 Ridgewood Road Jackson, MS 39211-6453 1-601-432-6185 http://www.mccb.edu/program/ psdefault.aspx
Missouri	Missouri Department of Higher Education 205 Jefferson Street, P.O. Box 1469 Jefferson City, MO 65102-1469 1-800-473-6757 info@dhe.mo.gov https://dhe.mo.gov/documents/POLICY ONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana	Montana Board of Regents Office of Commissioner of Higher Education Montana University System 2500 Broadway Street P.O. Box 203201 Helena, MT 59620-3201 1-406-444-6570 http://mus.edu/contacts.asp Montana Office of Consumer Protection P.O. Box 200151 Helena, MT 59620-0151 1-800-481-6896 contactocp@mt.gov https://dojmt.gov/consumer/consumer-complaints/
Nebraska	Department of Education Nebraska Department of Education, Private Postsecondary Career Schools and Veterans Education 301 Centennial Mall South P.O. Box 94987 Lincoln, NE 68509-4987 https://www.education.ne.gov/ ppcs/PDF%20Folders/ PDF%20Documents/ PPCS%20Forms/PPCS_ Complaint-form.pdf	Nebraska Coordinating Commission for Postsecondary Education P.O. Box 95005 Lincoln, NE 68509-5005 1-402-471-2847 https://ccpe.nebraska.gov/ contact-us Nebraska Attorney General Consumer Protection Division 2115 State Capitol P.O. Box 98920 Lincoln, NE 68509 1-402-471-2683 https://protectthegoodlife. nebraska.gov/file-consumer -complaint
Nevada	Nevada Commission on Postsecondary Education 8778 South Maryland Parkway, Suite 115 Las Vegas, Nevada 89123 1-702-486-7330 http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
New Hampshire	New Hampshire Department of Education New Hampshire Department of Education, Program Specialist 101 Pleasant Street Concord, NH 03301 1-603-271-0257 Patricia.Edes@doe.nh.gov https://www.education.nh.gov/highered/
New Jersey	Commission on Higher Education New Jersey Commission on Higher Education P.O. Box 542 Trenton, NJ 08625 1-609-292-4310 https://www.state.nj.us/treas/ highereducation/contactus.shtml New Jersey Division of Consumer Affairs 124 Halsey Street Newark, New Jersey 07102 1-973-504-6200 http://www.njconsumeraffairs. gov/ComplaintsForms/NJ- Office-of-Consumer-Protection- Complaint-Form.pdf	New Jersey Department of Labor and Workforce Development 1 John Fitch Plaza, P.O. Box 110 Trenton, NJ 08625-0110 schoolapprovalunit@dol.state.nj.us http://lwd.dol.state.nj.us/labor/forms _pdfs/edtrain/Conflict%20Resolution %20Questionnaire.pdf
New Mexico	New Mexico Higher Education Department 2044 Galisteo Street, Suite 4 Santa Fe, NM 87505 1-505-476-8400 http://www.hed.state.nm.us/institutions/complaints.aspx
New York	Office of College and University Evaluation New York Office of College and University Evaluation New York State Education Department 5 North Mezzanine Albany, NY 12234 ocueinfo@mail.nysed.gov http://www.highered.nysed .gov/ocue/spr/COMPLAINT FORMINFO.html	Bureau of Proprietary School Supervision New York Bureau of Proprietary School Supervision New York State Education Department 89 Washington Avenue, EBA 560 Albany, New York 12234 http://www.acces.nysed.gov/ common/acces/files/bpss/ ComplaintForm.pdf
North Carolina	Board of Governors for the University of North Carolina Postsecondary Education Complaints c/o Assistant Director of Licensure and Workforce University of North Carolina General Administration 910 Raleigh Road Chapel Hill, NC 27514 1-919-962-4550 studentcomplaint@northcarolina.edu http://www.ncdoj.gov/getdoc/59be43 57-41f3-4377-b10f-3e8bd532da5f/ Complaint-Form.aspx	Community College System Office of Proprietary Schools North Carolina Community College System Office of Proprietary Schools 200 West Jones Street Raleigh, NC 27603 1-919-807-7061 http://www.nccommunitycolleges.edu/ sites/default/files/basic-page-file- uploads/proprietary-schools/fillable _student_complaint_form_-arial.pdf
North Dakota	North Dakota Department of Career and Technical Education (if school is "authorized) State Capitol 600 E. Boulevard Avenue, Dept. 270, 15th Floor Bismarck, ND 58505-0610 1-701-328-3180 cte@nd.gov North Dakota Consumer Protection Division (if school is "exempt" or not authorized) Office of Attorney General Gateway Professional Center 1050 E. Interstate Avenue, Suite 200 Bismarck, ND 58503-5574 https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints
Ohio	Ohio Department of Higher Education 25 South Front Street Columbus, OH 43215 1-614-466-6000 https://www.ohiohighered.org/ students/complaints Ohio Attorney General Consumer Protection Section 30 E. Broad Street, 14th floor Columbus, OH 43215-3400 1-800-282-0515 http://www.ohioattorneygeneral.gov/ consumercomplaint	Ohio State Board of Career Colleges and Schools 30 East Broad Street, Suite 2481 Columbus, OH 43215 1-877-275-4219 http://scr.ohio.gov/ConsumerInf ormation/FilingaComplaint.aspx
Oklahoma	Oklahoma State Regents for Higher Education 655 Research Parkway, Suite 200 Oklahoma City, OK 73104 http://www.okhighered.org/ current-college-students/ complaints.shtml Oklahoma Office of the Attorney General Public Protection Unit Attn: Investigative Analyst 313 NE 21st Street Oklahoma City, OK 73105 https://www.oag.ok.gov/ oagweb.nsf/ccomp.html	Oklahoma State Board of Private Vocational Schools 3700 NW Classen Boulevard, Suite 250 Oklahoma City, OK 73118-2864 1-405-528-3370 http://obpvs.ok.gov
Oregon	Higher Education Coordinating Commission 255 Capitol Street NE, 3rd Floor Salem, OR 97310 https://www.oregon.gov/highered/ institutions-programs/private/Pages/ private-postsecondary-complaints.aspx Oregon Attorney General Financial Fraud/Consumer Protection Section 1162 Court Street NE Salem, OR 97301-4096 https://justice.oregon.gov/ consumercomplaints/ OnlineComplaints/ OnlineComplaintForm/en	Oregon Department of Education Private Career Schools Office 255 Capitol Street NE Salem, OR 97310-0203 http://www.ode.state.or.us/ search/page/?id=325
Pennsylvania	Pennsylvania Department of Education 333 Market Street Harrisburg, PA 17126-0333 http://www.education.pa.gov/pages/contact-us.aspx#tab-1 Office of Attorney General Bureau of Consumer Protection 15th Floor, Strawberry Square Harrisburg, PA 17120 https://www.attorneygeneral.gov/Quick_Links/ Pennsylvania_Attorney_General_Complaint_Forms/ Filing_a_complaint_with_the_Attorney_General_s_ Bureau_of_Consumer_Protection/
Rhode Island	Rhode Island Board of Governors for Higher Education Shepard Building 80 Washington Street Providence, RI 02903 Rhode Island Department of Attorney General Consumer Protection Unit 150 South Main Street Providence, RI 02903 1-401-274-4400 https://riag.wufoo.com/forms/q1851amb1bdd4d5/
South Carolina	South Carolina Commission on Higher Education 1122 Lady Street, Suite 300 Columbia, SC 29201 1-803-737-2260 http://www.che.sc.gov/CHE_Docs/AcademicAffairs/ License/Complaint_procedures_and_form.pdf
South Dakota	South Dakota Board of Regents 306 East Capitol Ave, Suite 200 Pierre, SD 57501 info@sdbor.edu South Dakota Office of Attorney General Division of Consumer Protection 1302 E Hwy 14, Suite 3 Pierre, SD 57501-8053 http://consumer.sd.gov/complaintform.aspx
Tennessee	Tennessee Higher Education Commission 404 James Robertson Parkway, Suite 1900 Nashville, TN 37243 https://www.tn.gov/assets/entities/thec/attachments/ Complaint_Form_%28Rev._12.16%29_1-26-17.pdf
Texas	Higher Education Coordinating Board Texas Higher Education Coordinating Board 1200 E. Anderson Lane Austin, Texas 78752 http://www.thecb.state.tx.us/ index.cfm?objectid =AC6FA0BC-F5DB- 16DE-6B667C083DFB5B98 Office of the Attorney General Consumer Protection Division P.O. Box 12548 Austin, TX 78711-2548 1-800-621-0508 https://www.texasattorneygen eral.gov/cpd/file-a- consumer-complaint	Texas Workforce Commission Career Schools and Colleges - Room 226-T 101 East 15th Street, Austin, Texas 78778-0001 http://www.twc.state.tx.us/ jobseekers/career- schools-colleges- students
Utah	Utah Division of Consumer Protection 160 East 300 South Salt Lake City, Utah 84111 consumerprotection@utah.gov http://consumerprotection.utah.gov/ complaints/index.html
Vermont	Vermont Agency of Education 219 North Main Street, Suite 402 Barre, VT 05641 Vermont Attorney General's Office 109 State Street Montpelier, VT 05609-1001 https://agocapcomplaint.atg.state.vt.us/forms/ consumer-assistance-program-complaint-form
Virginia	State Council of Higher Education for Virginia 101 N. 14th Street, 10th Floor The James Monroe Building Richmond, VA 23219 communications@schev.edu http://www.schev.edu/index/students-and-parents/ resources/student-complaints/student-complaint-form
Washington	Washington Student Achievement Council 917 Lakeridge Way, P.O. Box 43430 Olympia, WA 98504-3430 dainfo@hecb.wa.gov http://wsac.wa.gov/protecting -education-consumers Washington State Office of the Attorney General 1125 Washington Street SE, P.O. Box 40100 Olympia, WA 98504-0100 https://fortress.wa.gov/atg/ formhandler/ago/ ContactForm.aspx?subject= Consumer%20Protection (email) https://fortress.wa.gov/ atg/formhandler/ ago/ComplaintForm.aspx (complaint form)	Washington Workforce Training and Education Coordinating Board 128 10th Avenue SW, P.O. Box 43105 Olympia, WA 98504-3105 workforce@wtb.wa.gov http://www.wtb.wa.gov/ PCS_Complaints.asp (instructions)
West Virginia	West Virginia Higher Education Policy Commission 1018 Kanawha Boulevard, East - Suite 700 Charleston, WV 25301 West Virginia Office of the Attorney General Consumer Protection Division P.O. Box 1789 Charleston, WV 25326 http://www.ago.wv.gov/ Pages/consumercomplaint.aspx	Community and Technical College System of West Virginia 1018 Kanawha Boulevard, East - Suite 700 Charleston, WV 25301 http://wvctcs.org/ student-complaints/
Wisconsin	Wisconsin Educational Approval Board 431 Charmany Drive, Suite 102 Madison, WI 53719 eabmail@eab.wisconsin.gov http://eab.state.wi.us/resources/complaint.asp
Wyoming	Wyoming Department of Education 2300 Capitol Avenue Hathaway Building, 2nd Floor Cheyenne, WY 82002-0050 https://edu.wyoming.gov/downloads/ schools/student-complaint-form.pdf Attorney General's Office 2320 Capitol Avenue The Kendrick Building Cheyenne, WY 82002
Puerto Rico	Puerto Rico Council on Higher Education P.O. Box 1900 San Juan, PR 00910-1900 Puerto Rico Department of Justice P.O. Box 9020192 San Juan, Puerto Rico 00902-0192
Guam	Not yet developed
Virgin Islands	Government of the United States Virgin Islands Department of Education, Office of the Commissioner 1834 Kongens Gade St. Thomas, V.I. 00802

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